Script

SCENE 1 :

One day a JENE freight forwarder was busy sending goods. but in the midst of busyness, this company get 1 problem that is a goods on behalf of Mr. Balak.

Mr. Balak get problems because the goods do not reach the destination, but the estimation given by the JENE is 2 weeks. but the goods have not arrived after 2 weeks later.

Finally Mr. Balak went to headquarters to inquire about the existence of the goods.

FAJAR : “Good afternoon, I’m Fajar. Can I help you, sir?”

BALAK : “Good afternoon, I’m Balak. I want to ask my shipment which has not arrived yet”

FAJAR : “Okay, Mr. Balak. Can you tell me what kind of item you ordered?”

BALAK : “An ASAS brand laptop.”

FAJAR : “Please wait a moment, let me check first.”

BALAK : “Please hurry. Because I have been waiting for two weeks, but until now that things not arrived yet.”

FAJAR : “Okay, Mr. Balak. I will try to find your item.”

After searching for the item, Fajar finally found where the item is.

FAJAR : “Thank you for your patience. From the search results, your order has been shipped on the 10th of April.” (showing information)

BALAK : “Yes, it is true. But where is my stuff now?”

FAJAR : “Your item has been shipped by our courier in the name of Barok.”

BALAK : “But, why my stuff has not arrived yet?”

FAJAR : “I will contact our courier and inquire about your order item.”

BALAK : “What the heck? People said JENE is fastest and safety shipment?
As a customer, I feel disappointed with such a bad service like this.”

FAJAR : “We apologize for your inconvenience. I will help to find your order item.”

BALAK : “I don’t want to know. If the item is lost or damaged, I would ask for compensation or I will sue this company.”

FAJAR : “All right, Mr. Balak. I will call you back if your item have been found. Thank you for reporting your complaint.

After feeling emotion with JENE bad service, Balak finally went home and waited for news from the JENE.

SCENE 2 :

The next day, Fajar also informed the JENE manager (Shandy) that there was a case of delay in delivery. And Shandy also held a meeting to investigate more about this case. Finally, Shandy, Fajar, Rachmat, Assena, and Raflan also gathered in the conference room.

SHANDY :

“Good morning. I am gathering you here to inform you that there is a case of delay in the delivery in the name of Mr. Balak, which is ASAS laptop and shipped by courier in the name of Barok.”

FAJAR :

“That’s right, Sir. Yesterday he came to me at Customer Service.”

In the middle of the conversation, come customers who want to complain because the problem of damaged goods when received.

FIRAZ :

“Excuse me, I want to ask can I have a complain about my goods here?

SHANDY :

“Raflan, please take care him.”

RAFLAN :

“Ok sir, come this way if you want complain about goods.”

SHANDY :

“Ok Then, I would like Asenna and Rachmat to investigate this case and find out why the courier in the name of Barok did not ship the item.”

ASSENA :

“Where do we have to look for him, sir?”

SHANDY :

“Let's try looking at his house or see from last seen on track JENE.”

RACHMAT :

“Why don’t we call the other couriers and ask them about Barok?”

SHANDY :

“Great idea. You have to find where are Barok and the item.”

After the meeting was over, Rachmat and Assena started looking for Baroque.

SCENE 3 :

After that, Firaz come to customer service room to ask about the damage of item received from the delivery of JENE.

RAFLAN :

“Good afternoon. I’m Raflan. Can I help you, Sir?”

FIRAZ :

“Good afternoon Mr. Raflan. I want to complain about the item I’ve received.”

RAFLAN :

“Okay. Sorry, What is your name, Sir?”

FIRAZ :

“My name is Firaz.”

RAFLAN :

“What is your complaint Mr. Firaz?”

FIRAZ :

“The package I received from JENE shipments were damaged. Though I have asked to be given good protection for my package.”

RAFLAN  :
“Okay, Sir. We apologize for the incident. For that, we will replace it with the same item.”

FIRAZ :

 “I don’t ask for compensation, I just want to let you know for the future to fix it. Moreover my package is not so badly damaged”

RAFLAN :

“Allright, Sir. We will do our best. We apologize for your inconvenience and thank you for your suggestion.”

After feeling in compliance with JENE's Customer Service, Firaz returns to his home.

SCENE 4 :

After searching for information about the loss of Balak's order, Assena and Rachmat got information and brought Barok for further questioning. Finally Shandy, Fajar, Rachmat, Assena, and Barok gathered in the meeting room.

RACHMAT :

“Good afternoon, Mr. Shandy. I would like to report that we have been informed of the loss of the Balak’s order.”

ASSENA :

“And we've found a courier in the name of Barok, also we've asked some questions.”

SHANDY :

“Mr. Barok, can you explain the package you are carrying?”

BAROK :

“I am so sorry, Sir. I have brought home the laptop because I want the laptop.”

FAJAR :

“But why do you steal it?

SHANDY :

“Enough, Mr. barok, if you want something, please tell me. Don’t steal other people's stuff.”

BAROK :

“I'm so sorry, Sir. Because I have brought a customer's laptop. Please don’t fire me.”

SHANDY :

“Okay, I forgive you. But next time, don’t do something like this again. Do you hear me?”

BAROK :

“Yes, Sir. I understand.”

SCENE 5 :

After that, Fajar contacted Balak and informed him that his order had been found. Then, Balak went straight to JENE office.

FAJAR :

“Good afternoon, Sir. I would like to inform you that your order which is an ASAS laptop has been found in very good condition.”

BALAK :

“How can you find it?”

FAJAR :

“We have searched and investigated this case, it turns out that your order has been brought by our courier named Barok. But he has admitted his mistake and brought your laptop back.”

BALAK :
“Okay, I'll check my item first.”

After checking his order, he felt very relieved and quite with the case. Balak finally grateful for the settlement of this case well.

BALAK :
“For the condition of my item is still good and no damage. For that, I am grateful for the settlement of this case well.”

FAJAR :

“Okay, Mr. Balak. We are sorry if you feel uncomfortable with our service. We hope you are pleased to use our service again as the delivery.”

BALAK :
“Well, I'll consider. I hope for the future can be even better.”

THE END

CAST :

1. ASSENA

2. FAJAR RIADI

3. FIKA HUSNA AMALINA MUBAROK

4. FIRAZ RIDHO RIZALDI

5. M. ARIF RINALDI

6. RACHMAT NURDIANSYAH

7. RAFLAN SEPTRIAWAN

8. SHANDY PURNAMA ADJIE